Please contact our office to schedule a Customer Service Training Workshop.

Texas Friendly Hospitality Customer Service Training

Customer service training workshops provide instruction to business managers and employees, community organizations, and a variety of other groups. The primary goal of this workshop is to teach participants how to manage and enhance the delivery of quality service, as well as to identify the gap between how well a business thinks it is doing and how well it is actually performing.

This comprehensive training focuses on the six hospitality habits necessary for quality customer service: 1) make a good first impression, 2) know your job, 3) know your community, 4) communicate clearly, 5) handle problems effectively, and 6) make a good last impression. Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette, and communication.

Customer service training workshops are held upon request and are taught by certified instructors. Workshop fees are set by each instructor. Typical expenses include reimbursement for time and mileage, and, if needed, meals and overnight accommodation. Workshops that are underwritten or sponsored may be offered for free to participants. Typical workshop fees range from $5-$25 per participant, depending on the community and audience.

Please contact our office to schedule a training workshop or to request a list of certified instructors in your area.

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